Arabian Labs
Questions,
Answered
How quoting, ordering, documentation and delivery work at Arabian Labs.
How do I request a quote?
Browse the catalog and add items to your quote list, then send it by email or WhatsApp — or simply send us your item list or catalog numbers directly. We confirm stock, pricing and lead time, usually within 24 hours.
Is there a minimum order?
There is no strict minimum for most items. Some products carry a manufacturer minimum order quantity (MOQ) or pack size — we will note this in your quote.
Can I get pricing without an account?
Yes. Just request a quote — no account needed. For repeat buyers we also offer trade accounts with agreed credit terms.
How long is a quote valid?
Validity is stated on each quote — typically 14 to 30 days. Prices can change for currency or supply reasons, so we confirm before you order.
Are your products genuine and warrantied?
Yes. We supply genuine, authorized stock with manufacturer warranty where applicable, and provide datasheets, Certificates of Analysis (CoA) and compliance documentation on request.
Can you supply a specific brand, grade or pack size?
Yes. Our catalog shows representative items without brand names so you can specify what you need. Tell us the brand, grade or pack size in your enquiry and we will quote accordingly.
Do you provide CoA, SDS and datasheets?
Yes — Certificates of Analysis, Safety Data Sheets and technical datasheets are available on request for documented and regulated workflows.
What if an item isn't in the catalog?
The catalog is a sample of what we supply. Send an enquiry with your item list and we will source it through our manufacturer and channel partners, including specialised chemicals and instruments.
Where do you deliver?
We deliver across the UAE and the wider GCC, and arrange worldwide shipping on request — including for project orders handled with our partners.
What are your lead times?
In-stock items ship quickly; indent and special-order items depend on the manufacturer. Exact lead time is always confirmed in your quote before you commit.
What payment terms do you accept?
Bank transfer, card, and approved credit terms (LPO) for trade accounts. Terms are confirmed with your quote.
Do you handle tenders and bulk orders?
Yes — we support tenders, LPOs and scheduled bulk supply for institutions, with full documentation. Contact our sales team to set up a trade account.
Do you supply hazardous or controlled chemicals?
We supply chemicals for professional, research and industrial use. Certain items require proof of eligibility, end-use declarations or regulatory approval before supply — we will guide you through what is needed.
Do you offer water treatment chemicals?
Yes. We supply coagulants, disinfectants, pH adjusters, antiscalants, corrosion inhibitors, biocides and testing reagents for potable, process, cooling and waste water — with data sheets and dosing guidance.
Can you handle cold-chain or temperature-sensitive items?
Yes. Temperature-sensitive reagents and biologicals are shipped under appropriate cold-chain conditions — noted on your quote.
Do you support lab fit-out projects?
Yes. We deliver full lab fit-outs and equipment projects together with our partners — from specification and supply to installation and after-sales support.
Still unsure?
Ask us directly — quotes and answers usually come back within one business day.
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