Give every asset a stable identity

Start with an internal asset tag, equipment type, manufacturer, model, serial number, building, room and responsible contact. Separate similar instruments into individual rows. If a label is unreadable, flag it for confirmation and attach a photograph instead of guessing.

Record accessories that you expect the contract to cover. For a drying oven, identify any separately supplied monitoring equipment; for a water bath, note external controllers or circulation accessories. State whether each item is operational, awaiting assessment, in storage or due for replacement so inactive equipment is not silently treated as ready for service.

Describe how each instrument is used

Add the normal operating range, typical weekly use and any scheduling restrictions. An instrument used for overnight work may need a different visit window from one released after each batch. Identify the laboratory activity that would be delayed if it became unavailable, and whether another asset can take over.

Eppendorf describes planned preventive maintenance as a way to reduce unexpected failures, with differing service offerings. Ask bidders to define the actual work and proposed frequency for each asset rather than assume that one AMC label describes a uniform service package.

Technical reference: Eppendorf: Preventive Maintenance Services.

Attach history and define coverage columns

Include installation dates where known, last service dates, outstanding faults and links or filenames for previous reports. Keep reported symptoms separate from confirmed findings. Record any existing warranty or service agreement so the proposed coverage can be checked for overlap.

Create separate columns for planned maintenance, fault callouts, labour, travel, consumables, replacement parts and calibration or verification. Ask suppliers to mark each included, excluded or separately quoted. State the required reporting format and how additional visits or parts will be authorised. Requested attendance targets need explicit agreement; a contract title does not establish them.

Example asset rows and enquiry

An illustrative row could read: LAB-OV-03; drying oven; model and serial attached; preparation room; normal use at 60 and 105 degrees Celsius; used four days weekly; last report attached; unavailable for service on Mondays. A water-bath row should give its own operating temperatures, capacity, accessories and release window.

Please quote annual coverage for the attached 14-asset schedule at our Ajman laboratory. Identify the proposed tasks and visit frequency per asset, callout provisions and exclusions. List calibration or verification separately, with their methods and deliverables. Please flag assets requiring assessment before you can confirm coverage.

Keep the list useful after award

Give the agreed schedule a revision date and nominate its owner. Record additions, removals and location changes, then seek written confirmation of their effect on coverage. At each visit, reconcile the service report against asset tags rather than just counting instruments.

Arabian Labs' laboratory drying ovens and laboratory water baths are quote-on-request ranges; replacement models should be specified in the quotation. For laboratories outside the UAE, identify the GCC destination and agree travel, transport and site arrangements before including attendance assumptions in an AMC.

Your enquiry checklist

  • One row per asset with a unique tag.
  • Model, serial number, location and accessories.
  • Operating ranges, workload and service availability.
  • History, unresolved faults and existing coverage.
  • Explicit inclusions, exclusions and schedule revision owner.

Put the checklist to work.

Send your equipment details, location and required work. We review UAE enquiries first; GCC visits are arranged around the scope, travel and logistics.

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Sources & further reading

Use the documentation for the actual equipment and application when agreeing a purchase or service scope.